Frequently Asked Questions
How does it work, when I order from your Zazzle Shop?
You’ll find templates of my designs on my shop. Below is an example of my best-selling mug. The photos can be replaced with your own favorite images and the text personlized for your recipient.
I’m pleased to have Zazzle Inc. professionally print, manufacture and ship your orders to you. As mentioned above, simply choose a design from our shop, personalize/customize it using the online tool. Trust in the 100% satisfaction guarantee. Shipping varies per product and location, click here for more details.
How do I use the template tools?
To help you along, I’ve created the video tutorial using one of our holiday cards as an example.
Are there special deals and offers from Zazzle?
Absolutely! Special coupons are available each day.
Do you do custom designs?
I can certainly help you with custom designs which Zazzle can fulfill, please don’t hesitate to contact me via email. For other design services outside my shop products, let me know the details and we can certainly discuss. (Scroll down for the design fee info.)
Do you offer Instant Digital Downloads?
Yes! Some select designs are available in my Etsy shop. Click here to browse.
What are your custom design fee?
If your request involves a current design you’ve seen in my Zazzle shop, a quick edit (30 minutes of work – i.e. color change, providing it on different product or format) is FREE just email me what you need, beyond that it’s $60US/hour paid via PayPal.
Any NEW custom design requests (meaning designs from scratch) range at $100-500US (50% deposit before we begin and the balance upon delivery of the link/file) depending on the complexity of the request. This includes the initial concept after the correspondence and up to 3 revisions, beyond that it’s $60US/hour paid via PayPal. (Designs can be fulfilled by Zazzle or electronic files sent to your inbox, let me know what you need. ©Lorena Depante).
For a FREE quotation email me your project details and I’ll make sure to get back to you within 48 hours. Please include:
• Your Name & best way to contact you.
• If it can be brought to you by Zazzle Inc. (keep shipping schedules in mind) or if you only need an electronic file delivered to your inbox (i.e. logos, invitation designs you can print yourself).
• When you need to see a first design concept/s.
• Deadline of final product.
• Your vision (include what you’re thinking of doing, I’m excited to hear!!)
*NOTE: Copyrights laws are to be followed at all time. We can not produce designs with intellectual property belonging to someone else. (i.e. copyrighted famous sayings, graphics etc.)
How long have you been a designer?
I’ve been a graphic designer for over 15 years. I completed a diploma in Graphic Design and Advertising. I worked at an agency right out of College and handled projects for Carl’s Jr., La Salsa, Vex Hard Ice, Hauser Industries, Canada Cooler, and The Waterloo Airport, just to name a few. My experience at the agency helped me establish an in-house, print creative services department at Mary Kay Cosmetics Canada. I also volunteer for a non-profit organization as a freelance designer, which I find very rewarding. Click here to check out my portfolio page.
